HOME RULES

Dear Patients!

We kindly ask you to study and acknowledge our house rules. By making an appointment, you automatically accept the provisions outlined in the House Rules and the General Terms and Conditions.

In our physiotherapy clinic, you can receive comprehensive physiotherapy treatment and complex rehabilitation using modern, research-backed therapeutic methods. Please note that our treatments are not covered by social insurance, and you can find information about the treatment fees on our website.

The service provider is obligated to maintain confidentiality regarding any data obtained during the course of their work. The provider ensures the proper handling of data in accordance with the Privacy Notice and informs the patient accordingly. The patient consents to the processing of all personal and special data necessary for providing healthcare services.

Appointments
Treatments can only be availed through prior registration and appointment booking. If you wish to inquire about therapies, please use the email contact available on our website or call us - our customer service is available every weekday from 10 AM to 7 PM.

Cancellation
Appointments can be cancelled or rescheduled free of charge—regardless of whether it's a consultation, treatment, or exercise—up to 24 hours before the appointment starts. One treatment can be cancelled or rescheduled free of charge within 24 hours each year per person, but for all other cases, the full treatment fee will be charged. Additional appointments can only be given after the invoice has been settled. If you do not show up for your scheduled appointment and do not cancel it, we will not be able to provide you with further appointments.

Arrival and Treatment
To maintain cleanliness, please leave your street shoes in the designated area and use the guest slippers provided. If you are accompanied by someone, please use shoe covers or guest slippers. Lockable lockers are available in the changing room; however, please do not leave valuables there. We do not accept responsibility for valuables left in the changing room. Arrive no more than 10 minutes before your scheduled time. We cannot accommodate delays, as the next patient must be seen on time. Please do not be late. Accompanying persons may enter treatment rooms with the patient's consent. If you arrive with a child under the age of 10, please do not leave the clinic area during the treatment, as the child may need you. If you arrive with a baby, please bring a cloth diaper, changing mat, and a toy.

Please avoid intense physical exertion (sports, sauna) within 24 hours following your treatment. Muscle soreness, mild pain, and muscle fatigue may occur after treatment. In cases of weak connective tissue, slight bruising may develop. These symptoms will resolve within a few days. If you have any questions or uncertainties, please consult your therapist! To ensure the effectiveness of the therapy, please follow the therapist's instructions and regularly complete the homework given. We accept no responsibility for consequences arising from undisclosed conditions or behavior contrary to treatment recommendations. The patient must provide all health information necessary for therapy to the service provider and must not withold any information that could affect the results or outcomes of the therapy. The patient informs the provider of any existing diagnoses to ensure that only permitted, non-contraindicated therapies are administered. The patient acknowledges that rehabilitation consists of a series of professionally interdependent treatments. We accept no responsibility for problems arising from interruptions or delays in the treatment series or from other therapies.

First Visit
Please bring with you:

• Your outpatient card and hospital discharge summary,
• Imaging diagnostic reports (US, X-ray, MRI, CT),
• Comfortable change of clothes and indoor shoes if needed.

Hygiene
Please maintain cleanliness. After arriving, wash your hands and use the hand sanitizers provided. All used equipment will be disinfected after each patient.

Payment, Invoices, and Passes
Payments can be made in cash or via immediate transfer. The individual 5-session physiotherapy pass is valid for 3 months from the date of purchase, and the 10-session pass is valid for 6 months.

Other Provisions
Please respect the tranquility of the clinic, as treatments are ongoing in multiple rooms. Photography, video, and audio recording may be done with permission for personal therapy purposes. Materials recorded for this purpose, along with home assignments and exercises provided by us, must not be shared with third parties publicly! These assignments and advice are for you and will not benefit anyone else, and may even be harmful. We accept no responsibility for tasks given to third parties! Equipment in the clinic may only be used in accordance with the therapist's instructions and in their presence. The person responsible for any damages caused in the clinic is liable. Eating in the clinic is prohibited. Please do not come for treatment if you are infected, especially if you have fever, vomiting, or diarrhea! Clients must comply with fire and accident safety regulations! No animals are allowed in the clinic. Smoking is strictly prohibited throughout the entire clinic. If you violate any of the rules outlined in the House Rules, we may ask you to leave the clinic premises.

Utilizing any service in the clinic signifies your acceptance of the House Rules. We thank you for your understanding and cooperation! As a service provider, we may modify the house rules and will inform you of any changes.
The validity of the House Rules is from October 1, 2024, until revoked.